Return and Refund Policy
At VividStyle, you have 7 days from the delivery date to request a return.
Important:
Please note that we only accept returns for valid reasons, such as damage or defects. Returns without a valid reason will not be processed.
Return Conditions
To be eligible for a return:
- The goods must be intact as received, with tags and in their original packaging.
- A receipt or proof of purchase is required.
How Can Customers Return Products?
Contact Support:
Reach out to our support team at to request a return. After receiving a response, follow these steps:
Package the Product:
Place all return items in the original packaging along with a printed purchase confirmation email and the return label.
Send the Return:
Bring the package to your local post office or a courier of your choice and send it to the address provided on the return label.
If you have any questions about returns, contact us at .
How Will Customers Receive the Return Label?
The return label will be sent via email after your return request is approved.
Damages and Issues
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at so we can assess the issue and make it right.
Exceptions / Non-returnable Items
Some items cannot be returned, including:
- Products that have been used or damaged by the customer.
- Final sale or discounted items.
- Personalized or custom-designed products.
Exchanges
The fastest way to ensure you get what you want is to return the purchased item and, after return approval, purchase the new item separately.
Return Shipping Costs
Customers are responsible for return shipping costs.
Restocking Fee
A restocking fee of $5.00 USD will be applied to each return.
Refunds
After receiving and inspecting the returned items, we will notify you via email. You will also be informed if your refund is approved or denied. If approved, your refund will be processed, and the credit will automatically be applied to your credit card or original payment method within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven’t received your refund yet:
- Check your bank account.
- Contact your credit card provider, as processing times may vary.
- Contact your bank for further assistance.
If you still haven’t received your refund, please contact us at .
Contact Information
Email: